• Customer Service

    The industry standard for every facet of portfolio management, reporting, and customer service.

    Up to date information on transactions, call center support, dashboard management, and smartphone access, anytime anywhere with VisionWeb 3.0.

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  • Customer Service

    Aperia announces VisionWeb 3.0, the preeminent SaaS customer service platform for acquirers servicing multiple downstream entities including ISOs, merchants, chains, associations, sales agents, sub-ISOs, and agent banks.

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  • Customer Service

    Presenting the industry’s first MOBILE PORTAL FOR MERCHANTS and chains.

    Heighten merchant loyalty with sticky features accessible from their smartphones, delivered with the Aperia assurance of accuracy, timeliness, and security.

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Customer Service Features

INTEGRATED CUSTOMER SERVICE

Aperia's CRM module for acquirers contains all the assimilated data and reporting in a single location, wrapped in a customer service application. Service customers quickly with ready access to batch detail, transaction detail, transaction qualifications, chargebacks, retrievals, deposits, merchant database, and a ticket/issue management customizable by your customer service team.

MULTI-LINGUAL

Support in English, Spanish, and Chinese.

AD-HOC REPORTING CAPABILITY

Enable the customer service manager to create custom reports on the fly for their own unique scenarios.

PORTABILITY

Your data can be exported for use in Excel and all popular data formats.

Additional Info

Customer service in the Cloud gives you anytime, anywhere access to systems and data to support your most valued asset: your customers. Aperia's VisonWeb 3.0 upgrades customer service to the next level.

All integrated into a single system, VisonWeb links portfolio management, reporting, and customer service from one integrated platform. Provide easy access through self-service portals and telephone help desk to give your downstream partners the information and services when they need them.